Exchanges are processed automatically 24/7, except for the CRYPTO → SEPA EUR and UAH, GEL → CRYPTO directions, which operate according to the schedule specified on the application page.
Direction CRYPTO → FIAT:
On average, payouts in RUB, UAH, USD, EUR, KZT, AMD, GEL, MDL, UZS take from 15 to 60 minutes (any possible delays will be announced in the header of the website). If the payout has not been received within 120 minutes, please first check the email address you provided in the order — we may have contacted you there.
Direction CRYPTO → CRYPTO:
After your payment is confirmed, the cryptocurrency is automatically placed for payout within 1 minute. The actual time it takes to receive the funds depends on the specifics of the blockchain network.
Direction FIAT → CRYPTO:
After payment is confirmed, the cryptocurrency is automatically sent for withdrawal within 1 minute. If you are making an exchange for the first time and using the number specified in the request for the first time, we need to confirm that it belongs to you! Verification is carried out only once. After that, you will be able to make payments from this number without repeated verification from any bank: Complete verification.
UAH → CRYPTO:
You will need to verify the phone number linked to your bank account via Telegram, as well as provide a screen recording showing the login process to your banking app.
GEL → CRYPTO:
A photo of the card will be required.
The processing speed of your order also depends on network congestion — please keep this in mind. An order is considered paid after the required number of confirmations in the blockchain.
Operator working hours: Monday to Sunday from 10:00 AM to 10:00 PM MSK.