If you purchase cryptocurrency with RUB, GEL, card verification will be required. Instructions on how to complete the verification process are provided on the application page after its creation. Verification is conducted only once—after that, you will be able to make payments with this card without needing to verify it again. Verification requests are processed 24/7 for RUB, and from 10:00 to 21:00 (MSK) for GEL.
All exchange directions operate fully automatically and are processed within 1 minute.
The exchange rate is not fixed at the time of creating the application in most directions and is recalculated after the merchant confirms the receipt of funds. When creating an application, you will see information about the exchange rate fixation.
After submitting the application, a personal account will be automatically created, and the login details will be sent to the email specified in the application.
If, for example, you made a mistake in the card number when filling out the application, you need to contact us. This application will be deleted, and then you can create a new one with the correct details. Alternatively, you can create a new application yourself, and the old one will be automatically deleted.
Exchanges are processed automatically 24/7, except for directions involving UAH and GEL deposits and SEPA EUR payouts — in these cases, verification is carried out during the operator’s working hours.
Operator working hours: Monday to Sunday from 10:00 AM to 10:00 PM MSK.
MEMO and Destination Tag are additional wallet/account identifiers. If not specified, your funds will reach the exchange’s wallet, but the exchange won’t be able to redirect them directly to your account. Be sure to double-check that you have entered the correct MEMO or Destination Tag.
No. CryptoLavka has no physical offices and does not offer cash exchanges. All exchanges are carried out online only, on cryptolavka.com.
If someone offers to meet at an office or exchange cash on behalf of CryptoLavka, it is a scam. Do not send them money or cryptocurrency, and verify any information with our support team via the website chat or Telegram.