Exchanges are processed automatically 24/7, except for the CRYPTO → SEPA EUR and GEL directions, which operate on the schedule shown on the order page.
CRYPTO → FIAT:
Payouts in RUB, UAH, USD, EUR, KZT, AMD, GEL, MDL and UZS usually take 15 to 60 minutes (we announce any possible delays in the site header). If you haven’t received your payout after 120 minutes, first check the email address you provided in the order, as we may have contacted you there.
CRYPTO → CRYPTO:
Once your payment is confirmed, the cryptocurrency is automatically queued for payout within 1 minute. The actual crediting time depends on the specific blockchain network.
RUB → CRYPTO:
Once your payment is confirmed, the cryptocurrency is automatically queued for payout within 1 minute. If this is your first exchange, or you’re using the number in the order for the first time, we need to confirm that it belongs to you. Verification is required only once; after that, you can pay from this number via any bank without being verified again: Get verified.
UAH → CRYPTO:
Once your payment is confirmed, the cryptocurrency is automatically queued for payout within 1 minute.
GEL → CRYPTO:
A photo of your card is required.
Keep in mind that processing time also depends on network congestion. An order is considered paid once it receives the required number of network confirmations on the blockchain.
Operator hours: Monday to Sunday, 10:00–22:00 Moscow time.